Ford & Panasonic Smart Service Kiosk
- To save customers time and make their lives easier, Ford and Panasonic are testing an industry-first all-in-one Smart Service Kiosk. Designed for the outside environment, the kiosk includes key drop-off, payment, and automatic key return - Through the kiosk, available 24/7, customers can drop off and pick up their vehicle key or obtain keys to a loaner vehicle, select their needed service from a quick-pick menu, and pay for service using a credit or debit card - When service is complete, if the customer cannot make it to the dealership until off-hours, he or she can simply use the kiosk to return the loaner key and retrieve their vehicle key - The current test is taking place at Lafontaine Ford in Birch Run, Mich. and is slated to span 90 days with the potential to expand as needed
- To save customers time and make their lives easier, Ford and Panasonic are testing an industry-first all-in-one Smart Service Kiosk. Designed for the outside environment, the kiosk includes key drop-off, payment, and automatic key return - Through the kiosk, available 24/7, customers can drop off and pick up their vehicle key or obtain keys to a loaner vehicle, select their needed service from a quick-pick menu, and pay for service using a credit or debit card - When service is complete, if the customer cannot make it to the dealership until off-hours, he or she can simply use the kiosk to return the loaner key and retrieve their vehicle key - The current test is taking place at Lafontaine Ford in Birch Run, Mich. and is slated to span 90 days with the potential to expand as needed